Scroll to Factory data reset (or “Yes — delete all user data”) and select it.

A: Ensure the phone is fully off. Try both volume buttons separately. If still stuck, the firmware may be corrupted — contact HOTWAV support.

If that doesn’t work, try — some MediaTek devices use this combination.

Scroll down and tap System → Reset options .

Open the Settings app.

Select Erase all data (factory reset) .